1. Service Delivery:

• PowerSimulator is provided as Software as a Service.

• Customers will receive detailed instructions on how to access and use PowerSimulator according to what was agreed in their contract.

2. License Subscription:

• Start and duration of the license will be established on the contract.

3. Customer Support:

• We provide customer support during regular business hours through various channels (email, phone, etc.).

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4. Updates and Upgrades:

• Critical updates will be installed as soon as possible in coordination with customers.

• Upgrades will be coordinated with customers to make sure it does not interfere with their training.

5. Billing and Invoicing:

• Invoices for subscription renewals are sent to customers in advance of the renewal date.

7. Data Security and Privacy:

• Our website does not collect personal data.

• Regular security updates and patches are applied to ensure the protection of customer data.

8. Cancellation and Refunds:

• PowerSimulator is provided as SaaS, there are no refunds.

9. Service Downtime:

• We strive to maintain high availability, but occasional downtime for maintenance may occur.

10. Communication:

• We communicate important updates, changes, and announcements through email or phone.

• Customers are encouraged to keep their contact information up-to-date to receive critical notifications.

11. Governing Terms:

• This fulfillment policy is subject to our terms of service, which govern the relationship between PowerData and its customers.

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